Resume
Brandon Goff
EDUCATION
Northern Illinois University - DeKalb, IL: Bachelor’s Degree: OM&IS (In progress)
JANUARY 2020 – PRESENT (est. 2026)
- Operations Management/Information Systems (OM&IS) Major
- Completed PSMI (Professional Scrum Master I) Certification
- 3.49 GPA (as of Fall 2024 semester)
- President (Innovation club)
EXPERIENCE
Northern Illinois University – DeKalb, IL: Housing Administration Representative
SEPTEMBER 2019 - PRESENT
● I provide support in operations via a wide variety of clerical and administrative tasks across the NIU campus.
○ My responsibilities involve communication, coordination, and advocation for students and staff in matters regarding hall occupancy, record keeping, department purchases, data entry, hall maintenance and servicing, and co-supervision of front desk student staff among other general clerical and administrative support tasks.
● The primary focuses of my role require generating robust and efficient processes to both satisfy university policies related to the responsibilities listed above and keeping these processes flexible in anticipation of the ever-changing needs of our students and the department.
○ This has continued to encourage my development of high levels of organization and strong communication skills with internal and external entities.
○ I have assisted in basic SQL query support, data analysis and cleaning, process improvement, and user access control within the NIU housing ERP software.
Capital One - Rolling Meadows, IL: Sr. Customer Service Representative
JUNE 2015 - JUNE 2017
● I served in the partnership credit division specializing in retail accounts.
○ This role provided service to 60+ vendor partners.
○ I have serviced credit accounts in excess of $500,000.
○ I have experience and proficiency in multiple database systems including DOS interfaces.
○ I became highly proficient in Outlook scheduling and internal corporate communication.
● I consulted in providing feedback for a diverse range of internal process improvements.
● Part of my responsibilities included providing basic tech support to customer accounts.
Pinstripes - South Barrington, IL: Corporate Trainer
AUGUST 2014 – DECEMBER 2018
● I traveled to Cleveland and assisted local staff in the grand opening of the company's 10th location.
○ I trained local hires during the locations grand opening event and lead service teams for hosting events including large corporate events and weddings (500+ persons).
○ At the time I was one of only 2 service trainers in the company to have been sent back to the location and provide additional training twice.
○ I was the only member of the organization to have serviced the two largest events in company history at the time, the largest generating revenue of $165,000.
● This role required high levels of physical stamina in a high energy work environment, developing extremely precise time management skills, and operating with meticulous organization.
SKILLS
Extremely adept with technology: Maintaining multiple databases simultaneously, Basic hardware/software troubleshooting, Proficient across Microsoft office applications (Excel, Access, Outlook, Word, Teams, PowerPoint etc.), Experience using GitHub Projects, Member of 71 North Partnership studio* (Tech Tacos, L&AP, Innovation Club, Appy Hour Podcast)
High level customer service: Leading service teams for large scale catering events, basic tech support, servicing credit accounts, coordinating campus-wide booking changes, scheduling internal events across university departments, etc.
Leadership: Co-supervisor of residence hall front desk student staff performance and recruitment.
*71 North Partnership Studio - NIU Office of Innovation (clickable link)